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Dynamics 365 Customer Engagement – The Most Important Innovations for 2026
The year 2026 brings one of the most significant series of updates in the history of Dynamics 365 Customer Engagement: with the 2026 Release Wave 1, rolling out between April and September 2026, Microsoft is placing a clear focus on artificial intelligence (AI), Copilot integration, and proactive automation in CRM scenarios—both in sales and customer service.
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